Vehicle Search
Like help finding the right car for you?
If you already know it, search used cars by registration
You have 0 vehicles saved:
|
Hartwell Assist
(Tel: 0844 573 8148)
Definitions
Us/we - means Hartwell Assist.
You, your - the person named on the Personal Validation Certificate.
Vehicle - the vehicle covered by your Hartwell Warranty as shown on the
Personal Validation Certificate.
Breakdown - a mechanical or electrical failure, puncture or accident,
which
immediately renders the vehicle immobile.
Territorial limits - means Great Britain, Northern Ireland, Scotland and
Wales.
Important Note
Details of Hartwell Assist cover may not reach us by the time assistance
is
required. In this unlikely event, we will always assist customers, but
before
assistance can be provided, we will ask you to provide immediate payment
for
the service required by Credit or Debit card. A payment receipt will be
sent to
you in order for you to seek reimbursement from the administrator.
Please contact the supplying dealer if you have any questions concerning
this procedure.
Call 0844 573 8148
Tell the controller who answers your call:
- you are a Hartwell customer
- your Hartwell Warranty type, number and car registration number
- where your vehicle is and what seems to be the problem (for example,
if you have a puncture, tell the controller your tyre size)
- if you also intend to claim under your Hartwell Warranty you must
telephone the administrator on 0844 573 8005 and obtain advance
authorisation, before any repairs are commenced.
With Hartwell Assist as part of your Warranty you will be entitled to
the
following:
Hartwell Assist Services
Roadside Assistance and Nationwide Recovery
If your vehicle breaks down due to mechanical or electrical failure,
sustains a
puncture or is involved in an accident which immediately renders the
vehicle
immobilised, we will send help to the scene. We will arrange to pay call
out fees
and mileage charges needed to repair or assist with the vehicle. If, in
the
opinion of our recovery operator, they are unable to repair the vehicle
at the
roadside we will assist in the following way:
- Arrange and pay for your vehicle, you and up to five passengers to be
recovered to the nearest garage able to undertake the repair.
- If the above is not possible at the time, we will arrange for your
vehicle,
you and up to five passengers to be transported to your home or
original destination.
Home Assist
We will despatch one of our recovery operators to your home address or
within a
one-mile radius only. Please note: Any repairs undertaken by our
recovery
operators at their premises are provided under separate contract, which
is
between you and the garage.
Caravans and Trailers
If your vehicle breaks down and your caravan/trailer is attached,
providing it is
fitted with a standard towing hitch and does not exceed 23 feet in
length, your
caravan/trailer will be recovered with your vehicle at no extra cost.
Message Service
If you require, we will gladly pass on two messages to your home or
office to let
them know of your predicament and ease your worry.
Accident Cover
If your vehicle is involved in an accident rendering it immobile or
illegal we will
transport your vehicle to a nominated local address within the United
Kingdom.
Puncture Cover
If your vehicle sustains a puncture and you are unable to change the
wheel,
service will only be provided if your vehicle is carrying a serviceable
spare wheel.
Toll Fees
In the event of a valid claim we will pay ferry and toll fees ONLY
within the
confines of the United Kingdom and Northern Ireland.
Exclusions
Hartwell Assist does not cover the following:
1 Any caravan/trailer where the total length exceeds 23 feet and where
it is
not attached to the vehicle with a standard towing hitch.
2 Contracts not registered with us.
3 The cost of any parts, components or materials used to repair the
vehicle.
4 Any costs or expenses not authorised by our Rescue Controllers.
5 The cost of food, drinks, telephone calls or other incidentals.
6 The cost of alternative transport.
7 The cost of petrol, oil or insurance for a hire vehicle.
8 The recovery of the vehicle and passengers if repairs can be carried
out at
or near the scene of the breakdown within a reasonable time. If recovery
takes effect we will only recover to one address in respect of any
one breakdown.
9 Overnight accommodation or car hire charges.
10 Breakdowns caused by failure to maintain the vehicle in a roadworthy
condition including maintenance or proper levels of oil and water. If,
in the
opinion of our recovery operator, the vehicle is found to be
unroadworthy
due to lack of maintenance, unless servicing records can be provided, we
may terminate your Cover immediately notifying you, by letter, what
action
we have taken.
11 Vehicles where service cannot be effected because the vehicle does
not
carry a serviceable spare wheel.
12 Any request for service if the vehicle cannot be reached due to snow,
mud,
sand or flood or where the vehicle is not accessible or cannot be
transported safely and legally using a standard transporter.
13 Any request for service if the vehicle is being used for motor
racing, rallies,
public hire, private hire or any contest or speed trial or practice for
any of
these activities.
14 Overloading of the vehicle or carrying more passengers than it is
designed
to carry.
15 Claims not notified prior to expenses being incurred.
16 The charges of any other company (including Police recovery) other
than
our recovery operator.
17 Loss or damage to the vehicle or its contents.
18 Direct or indirect loss, damage or liability caused by, contributed
to or
arising from:
1 Ionising radiation or contamination by radioactivity from an
irradiated
nuclear fuel or from nuclear waste from the combustion of nuclear fuel.
2 the radioactive, toxic, explosive or other hazardous properties of any
nuclear assembly or nuclear component thereof.
3 any results of war, invasion, act of foreign enemy, hostilities
(whether
war be declared or not), civil war, rebellion, revolution, military or
usurped power.
19 Any false or fraudulent claims.
20 Failure to comply with requests by us or our recovery operators
concerning
the assistance being provided.
21 Fines and penalties imposed by courts.
22 Any charges where you, having contacted us, effect recovery or
repairs by
other means.
23 Ferry and Toll charges outside of Mainland UK.
24 Any claims relating to the following:
- vehicles in excess of 35 cwt-3.5 tonnes.
- vehicles more than 17 feet long, 6 feet 3 inches wide and 8 feet high.
25 Any service or insurance cover where remedial action has not taken
place
following a previous breakdown.
26 More than six callouts per contract per year.
27 Claims totalling more than £2,500 in any one year.
General Conditions
1 We will provide cover if:
a You have met all the terms and conditions within this contract.
b The information provided to us, as far as you are aware, is correct.
2 The driver of the vehicle must remain with or nearby the vehicle until
help arrives.
3 We may cancel the contract by sending seven days notice to your last
known address.
4 There is no return of contract cost. Hartwell Assist is administered
by
Call Assist Ltd.
Should you wish to contact us, please send your correspondence to:
Call Assist Ltd, Axis Court, North Station Road, Colchester CO1 1UX.
HARTWELL ASSIST HELPLINE 0844 573 8148 |
Warranty Page
|
