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How to Claim
Take your vehicle back to the Hartwell dealership where it was purchased
or
another Hartwell location and they will confirm that the Hartwell
Warranty is
still in force and the repair is valid. They will also handle the repair
on your
behalf. If you cannot take it back to a Hartwell dealership, please
follow the
instructions detailed below.
1 Take your vehicle to a VAT registered dealer and provide them with the
Hartwell Warranty handbook and your Personal Validation Certificate.
2 The repairer must call the administrator by telephoning 0844 573 8005
for
prior approval.
The administrator will require details of:
A The date that the fault was first noticed
B The vehicle mileage
C The reported fault
D Details of the parts being replaced including a full detailed estimate
of
parts and labour.
3 The administrator will issue an authorisation number for the amount of
the
claim that they agree to.
4 The repairer should then invoice the administrator direct and send the
invoice to: Hartwell Warranty, Jubilee House, 5 Mid Point Business Park,
Thornbury, West Yorkshire BD3 7AG. Alternatively you may have to settle
the invoice direct and claim the amount authorised by sending the
administrator a copy of the invoice.
Important - Repair work must not commence until the administrator has
agreed the claim. Failure to comply with this requirement will affect
your
ability to claim under this Hartwell Warranty.
Repairs Abroad
If a breakdown happens outside of the United Kingdom the following
process applies:
- The repair must be carried out in countries who are members of the
European Union or the European Free Trade Association.
- We will not pay more than the equivalent UK rates of labour charges
and
manufacturer's list prices for parts at the date of repair.
- You should authorise the repair work yourself and contact the
administrator
for a refund when you return to the UK. Our liability is up to the claim
limit
set out in this handbook and detailed in the Personal Validation
Certificate.
- We will refund you in pounds sterling at the rate of exchange that
applies at
the time of the repairs, once we receive the original repair invoice.
Payment
The administrator is not authorised to settle any amount until they have
received
the original repair invoice and, when requested, a completed claim form.
These,
together with the repair approval number, must be sent to the
administrator.
IMPORTANT TELEPHONE NUMBERS
Administration and Claims Helpline:
Phone: 0844 573 8005 Fax: 0844 573 8108
To make sure that you receive the highest level of service, telephone
calls to our
administrator are recorded. |
Warranty Page
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