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Warranty Terms
and Conditions
The conditions of this Hartwell Warranty are set out below. Warranty
repairs will
only be carried out if you agree to these conditions. Please take time
to read
them. In particular, please note condition 4 regarding servicing.
1 It is your responsibility to decide whether to authorise the
dismantling of
your vehicle or any covered component. The administrator will only
accept
the cost of dismantling if it is part of an authorised Warranty repair.
2 The administrator is not liable for any statement or representation
which
contradicts the conditions of this Hartwell Warranty unless the
statement or
representation is supported in writing by the administrator.
3 If the Warranty repair is not carried out by Hartwell the Warranty
repair cost
will not be more than the manufacturer's list prices for parts. Parts
which
can only be sourced from outside the UK will be reimbursed at the UK
price
of an equivalent part. Labour costs that are necessary to repair those
parts
will be reimbursed as per the repairer's Warranty labour rate and actual
repair times will be limited to those in the latest Glass's Guide ICME
manual or the manufacturer's recommended repair times. With every claim
you make, you must provide a VAT receipt from the repairer authorised to
carry out the repair in the name of Hartwell Warranty.
4 If you don't follow the manufacturer's service schedules or maintain
the
vehicle as recommended by the manufacturer, this Hartwell Warranty will
not apply to the extent that the fault was the result of failure to
comply with
either the service or maintenance recommendations. When you have your
vehicle serviced, you are allowed 1,000 miles either side of the service
mileage or four weeks either side of the time period given, whichever
comes
first. It is important that you retain your service receipts as they may
be
required to validate any repair request you make. Please note that your
vehicle must be serviced by a VAT registered dealer unless the
administrator
has agreed otherwise.
5 This Hartwell Warranty is valid for breakdown in the United Kingdom
(which includes Great Britain, Northern Ireland, the Channel Islands and
the Isle of Man). Hartwell Warranty is also valid whilst your vehicle is
outside the United Kingdom but within the European Union or EFTA for up
to 60 days per annum.
6 Under normal circumstances no refunds will be made under this Hartwell
Warranty and in no circumstances if a claim has been made.
7 This Hartwell Warranty does not cover the following:
A Any vehicle where the speedometer or odometer has been interfered
with, altered or disconnected.
B Repairs, replacements or alterations not authorised by the
administrator.
C Routine servicing or maintenance of a vehicle.
D Repairs to vehicles which have been modified after the sale of the
Warranty and that modification has contributed to the failure or has
failed itself.
E Any commercial vehicle with a Gross Vehicle Weight of more than
3.5 tonnes or a vehicle designed to carry more than eight passengers
including the driver.
F Repairs to vehicles which at any time during the period of this
Hartwell
Warranty are either used for hire or reward (e.g. taxis, driving school
vehicles), or used in any sort of competition, rally or racing or used
in a
public service capacity (e.g. police vehicles or ambulances).
G The gradual reduction in operating performance of any part (fair wear
and tear) due to the age of the vehicle and/or the number of miles it
has covered.
H Any liability for death, bodily injury, or damage to other property or
any
loss caused directly or indirectly by the claim or event giving rise to
a
claim under this Hartwell Warranty provided that this exclusion shall
not apply to any death or bodily injury caused by negligence of the
Dealer or its agents.
I Any damage which is due to any type of accident.
J Any damage which is a direct result of negligence or of any wilful act
by you or any third party other than Hartwell or its agents.
K Any parts which are replaced as part of normal servicing requirements.
L Any damage to parts which are being recalled by the vehicle's
manufacturer or which have design faults.
M Any failure caused by faults which a qualified engineer thinks could
have existed before this Hartwell Warranty began.
N Any damage to components due to the use of contaminated or
incorrect fuel.
O Components/repairs covered by any other existing warranties or
insurances.
P Any loss, damage or failure which a qualified engineer appointed by
the
administrator thinks could have been avoided or was totally or partly
caused by lack of maintenance.
8 This contract shall be governed by and construed in accordance with
the
laws of England and Wales. Any and all disputes arising in relation to
this
contract shall be submitted to the exclusive jurisdiction of the
English courts.
9 Nothing in these conditions will reduce your statutory rights relating
to
faulty or mis-described goods. For further information about your
statutory
rights contact your local authority Trading Standards Department or
Citizens
Advice Bureau.
10 The administrator reserves the right to provide replacement parts and
to
carry out repairs under this Warranty or to arrange for their provision
by
other persons. |
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