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The Hartwell Warranty is designed to help avoid any unexpected motoring costs.
Included within the warranty is Hartwell Assist Breakdown and Recovery plus
Hartwell MOT Test Cover.
Your Questions Answered
When can I purchase Hartwell Warranty?
You will be offered Hartwell Warranty when you purchase a car from a Hartwell
branch and you will also receive a reminder from us when your manufacturer
warranty is about to expire, usually three years after the car was first
registered.
My
manufacturers warranty is about to expire. From where can I purchase a Hartwell
Warranty?
Hartwell Warranty is available from any Hartwell branch or directly by clicking the link below.
I bought my car some time
ago, am I still eligible?
Provided the car is currently covered by a Warranty, such as the manufacturers
one, then yes. The vehicle must also have been serviced in accordance with the
manufacturers requirements. Pre-existing faults will of course not be covered.
See the terms and conditions for further details.
I service my car myself.
Will this invalidate the warranty?
Yes, the car must be serviced according to the terms & conditions by a VAT-registered repairer.
What Should I Do if My Vehicle Breaks Down?
If your vehicle breaks down, contact the Hartwell customer support line on 0844 573 8005. In the event of requiring roadside assistance either as a result of a breakdown or an accident, please ring Hartwell Assist on 0844 573 8148.
What if I Break Down and Want to Use My Local Repairer?
It is recommended that you use the supplying Hartwell dealer wherever possible. However, if you are unable to do so and want to use your local repairer, you must make sure that they follow our claims procedures and send their invoice
with any required supporting documentation, quoting the claims authority
number, to: Hartwell Warranty, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
I may decide to sell the car soon, may I transfer the Warranty
& MOT Test Cover to a new owner?
Yes. If you sell your vehicle during the period of your Warranty, you may transfer the
benefits of the Warranty and MOT Test Cover to the new vehicle owner, provided
that the vehicle is sold privately and not through a garage, motor trader, auction
or similar company. The transfer will be subject to a £25 administration fee and
the administrator's approval. In the event of non-acceptance the fee will be
returned.
How much will the
Warranty, Hartwell Assist and Mot Cover cost me?
From where can I get a copy of the terms
and conditions?
Any Hartwell branch will have a hard copy. Alternatively view them by selecting
the options listed below.
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Hartwell Warranty - Parts Covered for vehicles up to 5 yrs or 60,000
miles at time of purchase of the warranty. |
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Hartwell Warranty - Parts Covered for vehicles over 5 yrs or 60,000
miles at time of purchase of the warranty. |
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General Warranty Terms and Conditions |
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How to Claim |
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Complaints and Arbitration |
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Warranty Extra Benefits |
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Warranty Service Standards |
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Hartwell Assist |
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MOT Test Cover |
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Transfer of Hartwell Warranty/Hartwell Assist and MOT Test Cover |
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Claims Phone Numbers
Hartwell Warranty 0844 573 8005
Hartwell Assist 0844 573 8148
MOT Test Cover 0844 573 8005
Contractual Agreements
Hartwell Assist is provided by Call Assist Ltd, Axis Court, North Station Road,
Colchester CO1 1UX. These services are administered by Hartwell
Warranty Administration Services, a trading name of Car Care Plan
Limited.
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